GetSatisfaction: People-Powered customer service and support
Would you like to offer a support service to your customers? Would you like to be seen doing it?
Enter GetSatisfaction. A site intelligently constructed as an out-house support platform that you can use to invite and handle customer feedback, praise and occasionally, complaint.
It’s early days, but we’ll definitely be evaluating this site further. If it’s as good as I think it is, then not only might we use it (for our ‘mu:kaumedia support) but we may well also recommend it to our clients as part of their online reputation management strategy.
In ORM terms, it makes good sense to invite and respond to customer feedback publicly. You need a well-lit, well-designed space to do that. GetSatisfaction could well be that space.
